Privacy Policy

Your privacy is very important to us, below explains the information we collect from you, what we do with that information and our information security policy.

INTRODUCTION :-

DCore Host Powered by VAANI LIVE PRIVATE LIMITED. a private limited company, legal address, House no 322, 18 feeta Road, Surya Vihar-II, Agwanpur, Faridabad, Haryana 121003 (INDIA). (“DCore Host“), provides you web-hosting, domain name registration, and related products and service.

DCore Host seeks to ensure the highest level of data privacy when offering its variety of quality products and services to DCore Host customers and subscribers (“Subscribers“) (collectively, “You”, or “Users“).

At DCore Host, the privacy and security of our Users is of paramount importance. DCore Host is committed to protecting the data you share with us.

GENERAL PRINCIPLES & CONFIDENTIALITY

DCore Host shall process all Personal Data adhering to the general data processing principles:

lawfully, fairly and in a transparent manner in relation to the data subject (lawfulness, fairness, and transparency);
collect and process Personal Data only for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes (purpose limitation);
ensure that Personal Data is adequate, relevant and limited to what is necessary for relation to the purposes for which they are processed (data minimization);
ensure that Personal Data is accurate and, where necessary, kept up to date (accuracy);
ensure that Personal Data is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed (storage limitation);
process Personal Data in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures (integrity and confidentiality).

All and any information stored on DCore Host Platform is treated as strictly confidential. All information is stored securely and is accessed by qualified and authorized personnel only.

INFORMATION WE COLLECT

Information You provide to us.

Information that is necessary for the use of the DCore Host Platform

We ask for and collect the following personal information about you when you use the DCore Host Platform. This information is necessary for the adequate performance of the contractual arrangement which is in place between you and us and to allow us to comply with our legal obligations. Failing to provide any of this data or decision to delete or object to the processing of any of such data may result in de-activation of your DCore Host Account.

Account Signup Information:- When you sign up to DCore Host, we require you to provide minimum information – email address and password. In some particular cases we ask you to provide more information – such as your first and last name, identity verification, contact details. Such information is required when you are applying for a registration of domain name and indicated as the WHOIS information.
Identity Verification:- To comply with the rules set forth by the Internet Corporation for Assigned Names and Numbers (“ICANN”) before the registration of the new domain name, DCore Host may collect identity verification information (such as images of your passport, national ID card, valid driving license or other documents as required or permitted by applicable laws).
Payment Information:-. To order and use features of the DCore Host Platform (such as web-hosting, domain name registration), we may require you to provide certain financial information in order to facilitate the processing of payments. We use 3rd party (payment processor) services, so we do not collect and store credit card information (we receive information about the payment status and store only last 4 credit card digits).
Communications, Chats, Messaging. When you communicate with DCore Host (using general inquiries window), we collect information about your communication and any information you choose to provide or disclose. In order to respond to your request, we may access information provided in your DCore Host Account, purchase history, etc.
Visitors and users:- of our User’s websites or services. We may also collect information pertaining to visitors and users of our User’s websites or services (“Users-of-Users”), solely for and on our Users’ behalf.

You may also choose to provide us information when you fill in a form, conduct a search, update or add information to your DCore Host Account, respond to surveys, post to community forums, participate in promotions, or use other features of the DCore Host Platform. We advise against posting any information you don’t wish to make public on the DCore Host Platform. If you upload any content to your account or post it on your Website and provide it in any other way as part of the use of any Service, you do so at your own risk.

DCore Host processes information you provide to us on the legal basis of:

Your consent, expressed when voluntarily submitting and filling your Personal Data details in sign-up forms, by e-mail, request or inquiries window, etc.; and

Conclusion and performance of contractual arrangements and obligations between DCore Host and the User;

Pursuance of legitimate interests of DCore Host, as Data Controller and manager of DCore Host platform;

Compliance with a legal obligation to which DCore Host is subject, including, but not limited to, ICANN rules: https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en#whois.

Disclaimer:-

Please always take care and observe at least the following minimum requirements for the protection of your personal information:

please omit using your name, address, telephone number, e-mail, personal identification number, date of birth, bank Account number, card number, other special (sensitive) data, etc. in the subject of the request or file name;

please omit using your personal code, payment card number, and other financial information and details, health, family member details, or other specific (sensitive) data, in the texts of requests, e-mails or similar communication to us, and

please make sure that the remaining personal data is only indicated to the extent necessary for the purposes for which the letter, request or inquiry is sent.

Right to delete your data

You may at any time access and edit, update or delete your contact details by logging into your DCore Host platform Account.

Please note that you will only be able to delete your email during de-activation of your DCore Host Account. To deactivate your Account, please send your request to [email protected], and you will be provided with further guidance.

Information We Collect when You use the Platform:-

When you use the DCore Host Platform or contact us directly by any communication channel, we may collect information, including personal information, about the services you use and how you use them.

This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the DCore Host Platform.

Automatic collection of data:-

Log data and Device information. We automatically collect log data and device information when you access and use the DCore Host Platform, even if you have not created an DCore Host Account or logged in. That information includes, among other things: Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and/or clickstream data.

Tracking technologies and Cookies. We use cookies, beacons, tags, scripts and other similar technologies, such as CI codes (click tracking), ISC (source tracking), and ITC (item tracking codes). We also automatically collect information about device’s operating system, phone model, device ID and customer number. For more detail information on the use of these technologies, see DCore Host Cookies Policy.

Usage information. We use a tool called “Google Analytics” to collect information about your interactions with the DCore Host Platform (what pages you visit, such as the pages or content you view, your searches for Listings, bookings you have made, and other actions on the DCore Host Platform. In consequence, Google, Inc. plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site). For more information please visit Google.

Geo-location data. We collect information about your approximate location as determined by data such as your IP address to offer you an improved user experience and comply with applicable legal requirements, such as taxes, pricing, etc. Such data may be collected only when you access DCore Host platform using your device.

DCore Host processes this information on the legal basis of:

Your consent;

Conclusion and performance of contractual arrangements and obligations between DCore Host and the User;

Pursuance of legitimate interests of DCore Host, as Data Controller and manager of DCore Host platform.

How Your Information Is Used:-

We use, store, combine and process information, including personal information, about you to provide, understand, improve, and develop the DCore Host Platform, create and maintain a trusted and safer environment and comply with our legal obligations.

To Identify. Personal identification information is collected and processed for the purposes of User identification as well use of services and domain name registration. Additionally, this information may be used to provide Users with support, letting them know about upcoming updates or improvements, providing information regarding changes of any Terms of Use (including changes to this Policy) as well as other important information.

To Create and Maintain Trusted Environment. We verify or authenticate information or identifications provided by you (such as ID number, email or phone numbers). We also use collected information to detect and prevent fraud, spam, abuse, security incidents, and other illegal and harmful activities.

To Create Aggregated Statistical Data, to Carry out Market Research and Analysis necessary for running out our business, to improve our services we use aggregated and/or inferred non-personal information enabling us to evaluate our customers’ needs, sales and other trends of our activities.

To Stay Connected. We use information about data usage, devices, operating systems to diagnose problems with our servers, to administer our Platform, adopt decision when to retire SDK’s/OS versions, to identify characteristics of major users so that we may optimize our applications and services and make your browsing and purchasing experience more enjoyable.

To Customize Marketing. To provide more customized offers to our Users, we may conduct data analysis based on information you provide to us, your interactions with the DCore Host Platform and its Users.

To Send Service and Billing Messages. DCore Host may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the communication channels available to us) if a certain Service is temporarily suspended for maintenance; reply to your support ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions; forward abuse complaints regarding your hosting plan; or notify you of material changes in our Services. Such kind of communication is essential, for this reason, no opt-out possibilities are given to avoid receiving such Service and Billing Messages unless you are no longer a DCore Host User (which can be done by deactivating your Account).

To Register Domain. In certain jurisdictions or pursuant to the rules of the ICANN or certain registries, domain name registration information has to be made available and accessible to the public through a “WHOIS” search. The WHOIS database is a publicly accessible database that lists the domain name registration information for a particular domain name, the name server(s) to which the domain name points, and the domain name’s creation and expiration date. The domain name registration information you provide is stored by DCore Host and is made available to the public through WHOIS searches. DCore Host may deposit your domain name registration information with a third-party escrow provider to comply with ICANN requirements. At times, Users may receive solicitations that result from searches of the publicly available WHOIS database by other companies or individuals. Any such solicitations or e-mail communications do not come from DCore Host and DCore Host is not responsible for the use of WHOIS information by third parties. DCore Host acts only on the basis of ICANN rules and requirements. For more information see: https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en#whois.

To contact you. In order to notify you regarding your Account, to troubleshoot problems with your Account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and portal.

To get feedback. We may contact you via email to invite you to review any services and/or products you received from us in order to collect your feedback and improve our services. We might use an external company, to collect your feedback which means that we will share your name, email address and reference number for this purpose.

To provide, operate and improve the Services.

To enhance data security and to prevent fraud.

To comply with applicable laws and regulations.

AMENDMENTS:-

Our Policy may change from time to time. We will post any Policy changes on our website and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).

SECURITY:-

DCore Host has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third-Party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy.

Regardless of the measures and efforts taken by DCore Host, we cannot and do not guarantee the absolute protection and security of your Personal Information, or any other User Content you upload, publish or otherwise share with DCore Host or anyone else.

We therefore encourage you to set strong passwords for your User Account and avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm.

If you have any questions regarding the security of our Services, you are welcome to contact us at [email protected].

MARKETING:-

When creating an Account at our Platform, you are free to opt-out from receiving various offers directly to your e-mail, phone or in your Account. We use provided contact details and your preferences for direct marketing by sending various offers or newsletters.

These direct marketing offers, depending on your preferences, may be personalized taking into account any other information which you have provided to us (e.g. location, social media profile information, purchase history etc.) or we have collected or generated from other sources as described below.

Right to object

If a User wishes to change their preferences for direct marketing, they may exercise such option at any time they wish by following the instructions to unsubscribe in the received email.

You are free to opt out of our newsletters at any time. You can do this by clicking on a link for that purpose at the bottom of our e-mail with the newsletters.

You may at any time refuse to receive information from us by sending an email to [email protected], or by visiting and adjusting your personal account settings.

OTHER USES OF YOUR PERSONAL DATA:-

Developing Platform. We use data, including public feedback, to conduct research and development for the further development of our platform in order to provide you and others with a better, more intuitive and personalized experience, drive membership growth.

Customer Support. We use data to help you and fix problems. We use the data (which can include your communications) to investigate, respond to and resolve complaints and issues (e.g., bugs).

Aggregate Insights. We use data to generate aggregate insights. We use your data to produce and share aggregated insights that do not identify you.

Security and Investigations. We use data for security, fraud prevention and investigations. We use your data (including your communications) if we think it’s necessary for security purposes or to investigate possible fraud or other violations of our Terms of User or this Policy and/or attempts to harm our Users.

SOURCES OF PERSONAL DATA:-

We collect and receive your Personal data from yourself (including your device) as well as from the following sources:

Social network operators (such as Facebook, Instagram, Twitter, Google, etc.);

Third-party service providers, suppliers and our partners;

Other legal sources.

DATA TRANSFERS AND USE OF THIRD-PARTY SERVICES:-

While collecting and processing your Personal Data, we may perform data transfers to various third parties.

With your consent

We will share your Personal Data with companies, organizations or individuals outside our group of companies when we have your consent to do so.

Where do we process your personal data?

Users’ Personal Information may be maintained, processed and stored by DCore Host and our authorized affiliates and service providers in Any Country as necessary for the proper delivery of our Services and/or as may be required.

DCore Host affiliates and service providers (such as third-party data centres, servers, website design, administration services, online traffic and website analysis, statistics, direct marketing services, mailers, messengers, etc.), that store or process your personal data as well as personal data of your users on DCore Host behalf are each contractually committed to keep it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their jurisdiction.

Domain name registration data and identification data is shared with third parties in accordance with ICANN rules. For more information see https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en#whois.

We may share non-personally identifiable information publicly as well as with our partners – publishers, advertisers. For example, we may share information publicly to show trends about the general use of our platform.

If we are involved in a merger, reorganization, acquisition or sale, we will continue to ensure the confidentiality of any Personal Data and give all affected Users appropriate notices.

When providing hosting and other services, your personal data as well as personal data of your users might be transferred to data recipients established in third countries.

Transfer, disclosure of data to competent authorities. In certain situations, DCore Host may be asked to disclose personal data in response to lawful requests by public authorities, other competent authorities, including when it is required to meet national security or law enforcement requirements, and will do so where permitted by local data protection laws.

Data Localisation Obligations

If you reside in a jurisdiction that imposes “data localisation” or “data residency” obligations (i.e., requiring that Personal Information of its residents be kept within the territorial boundaries of such jurisdiction), and this fact comes to our attention, we may maintain your Personal Information within such territorial boundaries, if we are legally obligated to do so.

You acknowledge that while doing so, we may continue to collect, store and use your Personal Information elsewhere.

Targeting, advertising

We also use Facebook, Google, as well as other advertising and marketing tools. You should carefully read the privacy policy of these service providers. More information on the targeted advertising, as well as your opt-out rights and other rights, you will find on the respective websites of these service providers – https://lt-lt.facebook.com/policies/ads#; https://policies.google.com/technologies/ads.

Social Media Features

Our Services include certain Social Media features and widgets, single sign on features, such as the “Facebook Connect” or “Google Sign-in”, the “Facebook Like” button, the “Share this” button or other interactive mini-programs (“Social Media Features”). These Social Media Features may collect information such as your IP address or which page you are visiting on our Website, and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these third parties’ Social Media Features are governed by their respective policies.

Our Legal Obligation to Use or Disclose Personal Data

We will reveal your Personal Data to state and public authorities without your prior permission only when we are legally required to provide information, including taking legal action to defend our rights, as well as the cases, where we have a belief in good faith that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process or enforceable governmental request, enforce applicable Terms of Services, including investigation of potential violations, detect, prevent or otherwise address fraud, security or technical issues.

Other

We may share your personal data in manners other than as described above, pursuant to your explicit consent, or if we are legally obligated to do so.

YOUR RIGHTS:-

You are entitled to a range of rights regarding the protection of your Personal Data, which are subject to limitations, restrictions and conditions as laid down in GDPR and applicable law. Those rights are:

the right to access the information we process about you;

the right to rectify incorrect/inaccurate information about you;

the right to transfer all or part of the information collected about you to you or another data controller, where technically feasible (the right to data portability; with limitations and restrictions as specified in the EU General Data Protection Regulation);

the right to erase any data concerning you. Users may demand erasure of data without undue delay for legitimate reasons, e.g. where data is no longer necessary for the purposes it was collected, or where the data has been unlawfully processed;

the right to the restriction of data processing. Users, for legitimate purposes, may obtain restriction of data processing from the controller;

the right to object to the processing of Personal Data when processing is carried out on the basis of legitimate interest, as well as in cases of use of your personal data for direct marketing purposes, as specified above in this Policy.

Some of the rights as above are easy to exercise: i.e., you may at any time access and edit, update or amend your details, opt out of receiving communications from us and our partners by visiting and adjusting your personal account settings, or by e-mail: [email protected].

When you object to processing of Personal Data when processing is carried out on the basis of legitimate interest, we will carefully consider such a request, which may result in your Account closure or de-activation.

Users have the right to lodge a complaint with the national Data Protection Agency in their country of residence in the event where their rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.

JOB APPLICATIONS:-

DCore Host welcomes all qualified Applicants to apply to any of the open positions published at https://www.dcorehost.com/careers/, by sending us their contact details and CV (“Applicants Information”) via the relevant Position Application Form on our Website, or through any other means provided by us.

We understand that privacy and discreteness are crucial to our Applicants and are committed to keep Applicants Information private and use it solely for DCore Host internal and group companies’ recruitment purposes (including for identifying Applicants, evaluating their applications, making hiring and employment decisions, and contacting Applicants by phone or in writing).

If you previously submitted your Applicants Information to DCore Host, but now wish to access it, update it or have it deleted from our systems, please contact us at [email protected].

Cookies:-

A cookie is a small text file that is stored on a users computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time much like the cookie used for our affiliate program. You can remove persistent cookies by following directions provided in your Internet browsers ‘help’ file. We set a persistent cookie to store your passwords, so you do not have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our site, but you will be asked to enter your username and password again every time you closed your browser or your session has timed out.

Log Files:-

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information. IP addresses are tied to personally identifiable information to prevent and block abusers to keep using our services such as members who violates our terms of service. We use a third-party tracking service that uses cookies and log files to track non-personally identifiable information about visitors to our site in the aggregate of usage and volume statistics to determine how our users navigate through our website and to know how many users are using our services demographically. We use the information you provide about yourself or others to complete the transaction for which it is intended. This may include administering a service such as registration, email, forum, etc., or contacting you if you have indicated your permission to do so by agreeing to accept further notification and service announcement from us on your member profile page. You can choose to opt-out from receiving any further notification from your member profile page. We do not share this information with outside parties.

Surveys:-

Upon using our free services, you may be requested to participate in our periodic internal surveys that are conducted by dcorehost.com to determine your personal interests. These surveys are strictly voluntary. The data collected through these surveys will only be used to improve our products and services and will never be sold to any third parties.

Communications From The Site:-

When we receive email, we use return email addresses to reply with the information requested. Such addresses are not used for any other purpose and are not shared with outside parties. When supplying contact information to dcorehost.com you can indicate your preference if you would like to be contacted to receive information and updates about our services by logging in to your dcorehost.com account, going to your member profile page and choose not to receive any further notification emails from us or other information pertaining to dcorehost.com. Information you submit to us will not be used for this purpose unless you indicate this as your preference. When supplying contact information to dcorehost.com you can indicate your preference on your members profile page to participate in the dcorehost.com newsletter. You will receive a confirmation email from us when placing an order on our site and paying through the payment gateway.

Newsletter:-

We provide you the opportunity to ‘opt-in’ and ‘opt-out’ of our newsletter at any time. Our newsletter is sent every month so it will certainly contain a lot of useful information and any offers we may have. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them at any time.

Legal Disclaimer:-

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

Changes To This Privacy Statement:-

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. For more information please do not hesitate to send your questions via our contact form.

ACCEPTANCE OF THIS POLICY:-

We assume that all Users of DCore Host Platform have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using our website, and mobile applications. We reserve the right to change our Policy at any time and inform by using the way as indicated in Section 17. Continued use of DCore Host website and mobile applications implies acceptance of the revised Policy.

This Policy is an integral part of DCore Host Terms and Conditions.

We will ask for your consent before using information for a purpose other than those set out in this Policy.

CONTACT-

VAANI LIVE PRIVATE LIMITED

HOUSE NO 322, 18 FEETA ROAD, SURYA VIHAR-II,

AGWANPUR, FARIDABAD, HARYANA-121003 ( INDIA )

CONTACT – 011-6911 9780

E-mail – [email protected]